Sippy Support
Contact us
Email support@xlconcepts.ca and we'll usually reply within two business days.
Common questions
Where is my data stored?
On your watch. Sippy has no accounts and no cloud; nothing you enter leaves your device. See the privacy policy for the full picture.
How do I add the complication to my watch face?
Long-press your watch face, tap Edit, choose a complication slot, and pick Sippy. Your progress ring updates as you log drinks.
Why didn't I get a reminder?
Check that notifications are allowed for Sippy in the Watch app on your iPhone, and review your active hours in Sippy's Settings. Reminders pause for the day once you reach your goal, and stop an hour before your sleep time. Focus modes can also delay delivery.
How do I change my daily goal or serving size?
Open Sippy, swipe to the stats page, tap the gear, and adjust Daily Goal, Active Hours, or Serving Size. Custom serving amounts from 50 to 1000ml are supported.
Does Sippy sync with Apple Health?
Not in this version. If that matters to you, tell us; the roadmap is driven by requests.
A note on reminders
Sippy is a reminder tool, not a medical device, and hydration needs vary from person to person. Notifications are delivered by watchOS and can be affected by device settings. Sippy is provided under Apple's standard app license agreement.