Until Support
Contact us
Email support@xlconcepts.ca and we'll usually reply within two business days.
Common questions
Where is my data stored?
On your phone. Until has no accounts and no cloud; nothing you enter leaves your device. See the privacy policy for the full picture.
How do I restore my Premium purchase on a new phone?
Open Settings in the app, tap Until Premium, then tap Restore Purchases. Premium is a one-time purchase tied to your Apple Account; you never pay twice.
Why didn't I get a reminder?
Check that notifications are allowed for Until in iOS Settings, then review your reminder schedule and daily notification time in the app's Settings tab. Reminders are delivered by iOS itself, so Focus modes and scheduled summaries can also delay them.
How do I move my data to a new phone?
Export a backup on the old phone (Settings, then Export Backup), send the file to the new phone (AirDrop works well), then use Import Backup in the app on the new phone.
What does Premium include?
The free app tracks up to 10 items with one reminder each. Premium is a single one-time purchase that unlocks unlimited items, owners for each family member, and multiple reminders per item. There is no subscription.
Can I request a feature?
Yes, email us. The roadmap is driven by requests.
A note on reminders
Until is a reminder tool, not a guarantee. Notifications are delivered by iOS and can be affected by your device settings, Focus modes, and scheduled summaries. For critical dates like passports, visas, and insurance, always verify the date on the document itself. Until is provided under Apple's standard app license agreement, which is displayed with the app on the App Store.